The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 03, 2025
Filed:
Jan. 19, 2023
Bank of America Corporation, Charlotte, NC (US);
Indradeep Dantuluri, Harrisburg, NC (US);
Pavan Chayanam, Alamo, CA (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Systems, methods, and apparatus are provided for reverse authentication across communication channel technologies. An enterprise call application may publish an event associated with an active call to a real-time monitoring application. Each event may include an agent identifier and a customer identifier. The real-time monitoring application may maintain an event queue for the active call. The event queue may be associated with the customer identifier. A web services application may interface between the central server and a mobile device. The webs services application may subscribe to the event queue at the real-time monitoring application and push a call status to a mobile device application. The mobile device application may display the call status and the agent identifier at the mobile device application.