The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 27, 2025
Filed:
Aug. 30, 2022
Clari Inc., Sunnyvale, CA (US);
Harsha Kudligi Anantha, Pleasanton, CA (US);
Subodh Kishorilal Sah, Santa Clara, CA (US);
Rashmi Shekar, San Francisco, CA (US);
Shailesh Patil, Lathrop, CA (US);
Shreyas Shankar, Campbell, CA (US);
Kyle Buza, Minneapolis, MN (US);
Jayanth Mohana Krishna, Sunnyvale, CA (US);
CLARI INC., Sunnyvale, CA (US);
Abstract
The disclosure describes systems, methods, and media for generating real-time insights in a voice over internet protocol (VoIP) conversation. According to the methods, an application server receives a transcript of one or more voice utterances of a participant in the VoIP conversation, and identifies a context of the VoIP conversation and a first state of the context based on the transcript. The application server further receives an intent of the participant from a conversation artificial intelligence (AI) engine based on the transcript provided to the conversation AI engine. The application server further formulates one or more queries based on the intent, the context, and the first state of the context to retrieve one or more insights from one or more backend databases, and transmits the one or more insights to a terminal of at least one participants of the VoIP conversation for display.