The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
May. 27, 2025

Filed:

Nov. 21, 2023
Applicant:

T-mobile Usa, Inc., Bellevue, WA (US);

Inventors:

Jie Hui, Mercer Island, WA (US);

Joohyung Kim, Seattle, WA (US);

Assignee:

T-Mobile USA, Inc., Bellevue, WA (US);

Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04W 24/02 (2009.01); G06Q 30/016 (2023.01); G06T 13/40 (2011.01); H04L 41/0803 (2022.01); H04W 8/18 (2009.01); H04W 12/06 (2021.01);
U.S. Cl.
CPC ...
G06Q 30/016 (2013.01); G06T 13/40 (2013.01); H04L 41/0803 (2013.01); H04W 8/18 (2013.01); H04W 24/02 (2013.01);
Abstract

Continuous and non-episodic user sessions in a virtual world are facilitated by providing a virtual service center with alternative virtual experiences selected to retain user presence in the virtual world. The virtual service center is associated with a mobile network operator (MNO) of a telecommunications network and is provided to enable resolution or fulfillment of network service issues indicated by users. The alternative virtual experiences are selected and users driven thereto to continuously engage users in the virtual world outside of the immediate context of their service issues and resolution thereof.


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