Methods, systems and devices for implementing remote services

Abstract

The invention relates to a system and method for providing remote services, the system comprising: at least one (industrial) printer () for use in a production site (); at least one detecting device () for real-time monitoring and detecting a functional parameter of the printer; an edge node comprising an edge computing device (), the edge computing device comprising one or more processors () configured by programming instructions on non-transient computer readable media; a cloud node comprising a cloud computing device (), the edge computing device comprising one or more processors () configured by programming instructions on non-transient computer readable media, the one or more processors () being configured to: receive real-time data from the printer and/or detecting device; process and analyze received real-time data and compare with internally stored data to generate a response to the received data; transmit the response to the at least one printer; transmit the response and received real-time data to the cloud node; the cloud computing device being configured to: process and analyze the real-time data from the printer and the response from the edge computing device by comparing them with historical data and generate a response with respect to the historical data; and provide the response to a user and/or the edge node.