The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 20, 2025
Filed:
Jul. 22, 2022
American Express Travel Related Services Company, Inc., New York, NY (US);
Hector Flores, Phoenix, AZ (US);
Abhishek Jain, Phoenix, AZ (US);
Robin Jain, Phoenix, AZ (US);
Yogaraj Jayaprakasam, Phoenix, AZ (US);
Srinivas K. Kumandan, Chandler, AZ (US);
Jordan Meyerowitz, Phoenix, AZ (US);
AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC., New York, NY (US);
Abstract
Systems and methods for optimizing user task schedules in a customer relationship management (CRM) platform is disclosed. In one example, a system comprising a computing device and a cache. The computing device is configured to generate child user task schedules and calculate task win probabilities of tasks for the child user task schedules using a machine learning system. The machine learning system is used to determine the plurality of task win probabilities. The computing device is also configured to calculate total task win probabilities for the child user task schedules based on the task win probabilities and is configured to determine an optimized user task schedule by selecting a respective user task schedule having a greatest total task win probability from a subset of the plurality of child user task schedules stored in the distributed cache.