The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 20, 2025
Filed:
Oct. 06, 2021
Applicant:
International Business Machines Corporation, Armonk, NY (US);
Inventors:
Ella Rabinovich, Haifa, IL;
David Boaz, Bahan, IL;
Inbal Ronen, Haifa, IL;
Ofer Lavi, Tel Aviv, IL;
David Amid, Modiin, IL;
Segev Shlomov, Haifa, IL;
Ateret Anaby-Tavor, Givat Ada, IL;
Assignee:
International Business Machines Corporation, Armonk, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 11/362 (2025.01); G06F 16/355 (2025.01); G06F 18/22 (2023.01); G06F 40/35 (2020.01); H04L 51/02 (2022.01);
U.S. Cl.
CPC ...
G06F 11/366 (2013.01); G06F 16/355 (2019.01); G06F 18/22 (2023.01); G06F 40/35 (2020.01); H04L 51/02 (2013.01);
Abstract
An example system includes a processor to receive a bot design and escalation logs associated with a chat bot configured based on the bot design. The processor can compute a similarity score between each of a number of bot response nodes in the bot design and the escalation logs. The processor can generate a sorted list of the bot response nodes in the bot design based on the similarity scores.