The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 13, 2025
Filed:
Jun. 30, 2022
Kakao Corp., Jeju-si, KR;
Han Yong Park, Seongnam-si, KR;
Hye Jin Oh, Seongnam-si, KR;
Jae Il Lee, Seongnam-si, KR;
Geon Woo Kim, Seongnam-si, KR;
Jun Kyu Park, Seongnam-si, KR;
Chan Hui Seok, Seongnam-si, KR;
Seung Hwan Lee, Seongnam-si, KR;
KAKAO CORP., Jeju-si, KR;
Abstract
Provided are a method and apparatus for providing a counseling service. A method of operating a counseling center server interworking with an instant messaging service includes acquiring, based on an input of a first user for requesting counseling through a channel of a second user registered in the instant messaging service, a counseling type of the requested counseling, creating a first type of counseling ticket corresponding to unmanned counseling or a second type of counseling ticket corresponding to manned counseling based on the counseling type, monitoring a state change event that changes a state of the counseling ticket, and controlling an interfacing object included in a chat interface for counseling provided to a terminal of the first user to correspond to the channel to indicate the counseling type and the changed state of the counseling ticket.