The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 13, 2025
Filed:
Jul. 13, 2020
Intuit Inc., Mountain View, CA (US);
Shanshan Tuo, San Jose, CA (US);
Neo Yuchen, Mountain View, CA (US);
Divya Beeram, Newwark, CA (US);
Valentin Vrzheshch, Mountain View, CA (US);
Tomer Tal, Cupertino, CA (US);
Ngoc Nhung Ho, Mountain View, CA (US);
Intuit Inc., Mountain View, CA (US);
Abstract
Aspects of the present disclosure provide techniques for training a machine learning model. Embodiments include receiving a historical support record comprising time-stamped actions, a support initiation time, and an account indication. Embodiments include determining features of the historical support record based at least on differences between times of the time-stamped actions and the support initiation time. Embodiments include determining a label for the features based on the account indication. Embodiments include training an ensemble model, using training data comprising the features and the label, to determine an indication of an account in response to input features, wherein the ensemble model comprises a plurality of tree-based models and a ranking model.