The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 13, 2025
Filed:
Nov. 10, 2020
Salesforce, Inc., San Francisco, CA (US);
Wenzhuo Yang, Singapore, SG;
Jia Li, Mountain View, CA (US);
Chenxi Li, Belmont, CA (US);
Latrice Barnett, Oakland, CA (US);
Markus Anderle, Moraga, CA (US);
Simo Arajarvi, Dublin, IE;
Harshavardhan Utharavalli, Hyderabad, IN;
Caiming Xiong, Menlo Park, CA (US);
Richard Socher, Menlo Park, CA (US);
Chu Hong Hoi, Singapore, SG;
Salesforce, Inc., San Francisco, CA (US);
Abstract
Embodiments are directed to a machine learning recommendation system. The system receives a user query for generating a recommendation for one or more items with an explanation associated with recommending the one or more items. The system obtains first features of at least one user and second features of a set of items. The system provides the first features and the second features to a first machine learning network for determining a predicted score for an item. The system provides a portion of the first features and a portion of the second features to second machine learning networks for determining explainability scores for an item and generating corresponding explanation narratives. The system provides the recommendation for one or more items and corresponding explanation narratives based on ranking predicted scores and explainability scores for the items.