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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 12289382 B1

PDFFull Text
Date of Patent:
Apr. 29, 2025

Filed:

Sep. 11, 2023

Publish and subscribe call center architecture

Applicant:

Intrado Life & Safety, Inc., Longmont, CO (US);

Inventor:

Mario Manzanillo, Dollard-Des-Ormeaux, CA;

Assignee:

Intrado Life & Safety, Inc., Longmont, CO (US);

Attorney:

Patent Capital Group

Primary Examiner:

Frantz Coby

Int. Cl.
CPC ...
H04L 12/00 (2005.12); G06F 9/54 (2005.12); G06F 16/11 (2018.12); G06F 16/68 (2018.12); G06F 16/683 (2018.12); G10L 15/02 (2005.12); G10L 15/26 (2005.12); H04L 67/562 (2021.12); H04M 3/42 (2005.12); H04M 3/51 (2005.12);
U.S. Cl.
CPC ...
H04L 67/562 (2022.04); G06F 9/547 (2012.12); G06F 16/116 (2018.12); G06F 16/685 (2018.12); G06F 16/686 (2018.12); G10L 15/02 (2012.12); G10L 15/26 (2012.12); H04M 3/42221 (2012.12); H04M 3/5116 (2012.12);
Abstract

An example operation may include one or more of receiving an audio file from a public safety answering point (PSAP), the audio file comprising a recording of a telephone call, converting the audio file into a text file that comprises a transcript of the telephone call, identifying a keyword within the text file that is associated with a topic, and transmitting a portion of the text file of the telephone call to one or more subscribers that have registered with the topic.

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Quick Actions:

Manzanillo, Mario. (2025). Publish and subscribe call center architecture (U.S. Patent No. 12289382). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12289382

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