The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Apr. 29, 2025

Filed:

Jul. 19, 2024
Applicant:

Braze, Inc., New York, NY (US);

Inventors:

Jesse Ridgway, New York, NY (US);

Abraham Darwish, New York, NY (US);

Assignee:

Braze, Inc., New York, NY (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 40/166 (2019.12); G06F 3/0482 (2012.12); G06F 40/40 (2019.12); G06Q 30/01 (2022.12); H04L 51/063 (2021.12);
U.S. Cl.
CPC ...
G06F 40/166 (2019.12); G06F 40/40 (2019.12); G06Q 30/01 (2012.12); H04L 51/063 (2012.12); G06F 3/0482 (2012.12);
Abstract

Systems and methods for generating a message that is to be sent electronically to a user include the use of an artificial intelligence or large language model (AI/LLM) service to provide recommendations about how a message could be changed to improve customer engagement with the message. The systems and methods can present an individual generating the message with options for making changes to a draft of the message, and the individual can then select the changes that are to be made to create a final version of the message. In some instances, the systems and methods include analyzing the change recommendations provided by a AI/LLM service to ensure they will actually improve customer engagement and not clash with or impair the original purpose of the message.


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