The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 29, 2025
Filed:
Jul. 13, 2023
Bank of America Corporation, Charlotte, NC (US);
Rahul Uniyal, Uttarakhand, IN;
Bank of America Corporation, Charlotte, NC (US);
Abstract
Localized incident resolution with reconstruction is disclosed. Fresh (i.e. non-generic) resolutions for IT incidents that include local user-specific attributes are generated. N-possible robotic process automation ('RPA') workflows are generated for applications at issue or cosine similar ones. IT incidents are reconstructed in safe environments. Modeling is performed to determine which of the N-possible RPA workflows have a sufficient probability of resolving the IT incident. Select RPA workflows are executed on the reconstructed IT incident in the safe environment to identify which workflow(s), if any, resolve the IT incident. RPA workflows demonstrated to work can be localized based on the user-specific attributes and deployed automatically. Detailed feedback and instructions specific to the user and the user's IT incident can be provided to identify what steps to take if a complete automated solution was not identified and successfully tested.