The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 21, 2025
Filed:
Apr. 30, 2023
Bank of America Corporation, Charlotte, NC (US);
Prabhakaran Balasubramanian, Vellore, IN;
Amit Mishra, Chennai, IN;
Anantharajan Srinivasarangan, Chennai, IN;
Subburathinam Krishnan, Chennai, IN;
Siva Kumar Peesapati Venkata, Hyderabad, IN;
Vamshi Krishna Jutur, Hyderabad, IN;
Bank of America Corporation, Charlotte, NC (US);
Abstract
A system for generating an expandable pool of virtual agents to provide solutions in a virtual environment comprises a call center server in communication with a metaverse server. The call center server generates the virtual agents with corresponding skills of each real-world agent using a machine learning model based on historical observation operations performed by each particular real-world agent and a historical rule set to address the service issue. The metaverse server identifies the virtual agents in the virtual environment. The call center server routes a service inquiry with a service issue from a user equipment of a user to the metaverse server when determining that a particular real-world agent is not available. The metaverse server identifies a first virtual agent with a first skill and conducts a first interaction between the first virtual agent and a user avatar to generate the customized solution to address the service issue.