The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 08, 2025
Filed:
Jul. 08, 2021
International Business Machines Corporation, Armonk, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
In an approach for building an automated customer support system, a processor receives a set of sentences extracted from a natural language conversation occurring between an IT support system and a user. A processor extracts an initial state and a goal state from the set of sentences using a Natural Language Classifier. A processor extracts one or more actions from the set of sentences. A processor creates a formal planning model. A processor determines the one or more formal actions are not complete using a first machine learning model. A processor completes the one or more formal actions with one or more missing parts. A processor produces an executable plan using a planner. A processor implements one or more executable scripts according to a sequence of the one or more formal actions of the executable plan using a plan executor.