The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Apr. 01, 2025

Filed:

Dec. 07, 2022
Applicant:

Truist Bank, Charlotte, NC (US);

Inventor:

Bjorn Austraat, New York, NY (US);

Assignee:

TRUIST BANK, Charlotte, NC (US);

Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G10L 13/027 (2013.01); G10L 15/16 (2006.01); G10L 15/18 (2013.01); G10L 13/00 (2006.01);
U.S. Cl.
CPC ...
G10L 13/027 (2013.01); G10L 15/16 (2013.01); G10L 15/1815 (2013.01); G10L 13/00 (2013.01);
Abstract

Systems and methods receive, in real-time from a user via a user device, input audio data comprising communication element(s) and trained model(s) are applied thereto to categorize the communication element(s), the categorizing comprising assigning a contextual category to a communication element. Text is generated that includes a response to the communication element(s), the response including individualized and contextualized qualities predicted to provide an optimal outcome based on (i) the assigned contextual category and (ii) the user. Text-to-speech processing of the text is implemented to produce an audio output comprising (a) the response and (b) a speech pattern predicted to facilitate the optimal outcome. The audio output is provided to the user via the user device, and based thereon a user's reaction is measured according to a quantifiable quality score that is used to modify future iterations of text-to-speech processing to provide future audio output(s) including a revised speech pattern.


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