The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 01, 2025
Filed:
Oct. 21, 2019
Applicant:
Hewlett-packard Development Company, L.p., Spring, TX (US);
Inventors:
Daniel Cameron Ellam, Bristol, GB;
Adrian John Baldwin, Bristol, GB;
Nelson Liang An Chang, Palo Alto, CA (US);
Assignee:
Hewlett-Packard Development Company, L.P., Spring, TX (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 41/5061 (2022.01); G06F 21/55 (2013.01);
U.S. Cl.
CPC ...
G06F 21/552 (2013.01); H04L 41/5061 (2013.01);
Abstract
An apparatus and method is described comprising: classifying service ticket data relating to a service request into a service topic, wherein the service ticket data is obtained from the service request relating to a device; determining, for the service request, an extent to which the service topic matches a telemetry data class, wherein the telemetry data class relates to activities at the device; and providing an output according to said determination.