The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 25, 2025
Filed:
Apr. 28, 2017
Hrb Innovations, Inc., Las Vegas, NV (US);
Vinayak Kamat, Overland Park, KS (US);
Roman Breslav, Newton, MA (US);
HRB Innovations, Inc., Wilmington, DE (US);
Abstract
Method and media for an interface for a context-aware conversational assistant. A hybrid system is disclosed that can take advantage of both a human agent's facility at interacting with the user and an automated system's speed and accuracy at information retrieval to quickly and accurately provide the user with the needed information. In response to a user query, the conversational assistant determines one or more responses that may be relevant and presents them in the chat window to the agent. If the conversational assistant correctly interpreted the question, the agent can quickly respond to the query using the pregenerated response. Otherwise, the agent can edit a pregenerated response or compose a new response from scratch.