The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 11, 2025
Filed:
Sep. 19, 2022
Salesforce, Inc., San Francisco, CA (US);
Yixin Mao, San Francisco, CA (US);
Zachary Alexander, San Francisco, CA (US);
Tian Xie, San Francisco, CA (US);
Wenhao Liu, San Francisco, CA (US);
Abstract
Database systems and methods are provided for assigning structural metadata to records and creating automations using the structural metadata. One method of assigning structural metadata to a record associated with a conversation involves obtaining a plurality of utterances associated with the conversation, identifying, from among the plurality of utterances, a representative utterance for semantic content of the conversation, assigning the conversation to a group of semantically similar conversations based on the representative utterance, and automatically updating the record associated with the conversation at a database system to include metadata identifying the group of semantically similar conversations.