The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 11, 2025
Filed:
Aug. 15, 2022
Bank of America Corporation, Charlotte, NC (US);
Dalydas Karanath, Kerala, IN;
Syed Najumudeen, Telangana, IN;
Radhika Vinaikrishnan Nair, Maharashtra, IN;
BANK OF AMERICA CORPORATION, Charlotte, NC (US);
Abstract
Embodiments of the invention are directed to systems, methods, and computer program products that provide a unique platform for analyzing, classifying, extracting, and dialogue information from audio file recordings between a customer and an agent of an entity. In particular, the novel present invention provides a unique platform for analyzing, classifying, extracting, and processing information from call recordings using an image-based encryption method and cognitive neural engine in order to segment audio files according to speaker, and later analyze recording information to generate contextual inferences regarding user preferences and agent performance.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile