The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 04, 2025
Filed:
Dec. 21, 2020
Accenture Global Solutions Limited, Dublin, IE;
Anindya Dutt, Delhi, IN;
Kamalesh Kuppusamy Kuduva, Bangalore, IN;
Prashanth Ramesh, Bangalore, IN;
Siddesha Swamy, Bangalore, IN;
Mohd Israil Khan, Noida, IN;
Ankur Narain, Quezon, PH;
Kumar Viswanathan, San Jose, CA (US);
ACCENTURE GLOBAL SOLUTIONS LIMITED, Dublin, IE;
Abstract
A system for issue prediction based on multidimensional data analysis includes a model generator that receives a resolved data item relating to a service issue. The resolved data item includes different attributes corresponding to multiple data dimensions and adjusts a population of attributes based on a statistical data model and a deep learning data model operating independent of each other. The statistical data model operates on the attributes for providing a predictive feature and the deep learning data model operates on the attributes for providing a predictive label based on performance metrics related to the data dimensions. The predictive feature and the predictive label collectively define training data. The model generator also trains a classification model based on the training data for predicting a potential issue related to an unresolved data item. The trained data model provides a trigger based on the potential issue being related to the performance metrics.