The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 18, 2025
Filed:
Oct. 11, 2023
Oracle International Corporation, Redwood Shores, CA (US);
Michael Patrick Rodgers, Lake Oswego, OR (US);
Eric L. Sutton, Naperville, IL (US);
Oracle International Corporation, Redwood Shores, CA (US);
Abstract
Techniques for triggering a transfer of a chat conversation with a user from a chatbot to a human agent based on detection of transfer criteria are disclosed. The chatbot uses natural language processing and a generative model to collect and organize information from the chat conversation to present to the human agent in a report when the chat conversation is transferred to the human agent. The chat conversation is transferred to the human agent by presenting the report and a graphical chat interface to the human agent. The graphical chat interface displays messages from chat conversation between the human agent and the user and displays messages from chat conversations between the human agent and multiple other users. Transferring the chat conversation from the chatbot to the human agent includes presenting interface elements to the human agent for receiving user input from the human agent for transmission to the user.