The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 18, 2025
Filed:
Jun. 08, 2023
Sap SE, Walldorf, DE;
Sairam Swaminathan, Bangalore, IN;
Amrendra Kumar, Bangalore, IN;
SAP SE, Walldorf, DE;
Abstract
A first version of a chatbot using natural language processing conducts conversations with a plurality of users. The chatbot provides responses by triggering a plurality of skills including a fallback skill that is triggered when no other skill corresponds to the intent of the user. A second version of the chatbot is deployed while the first version of the chatbot is concurrently engaged in a set of conversation sessions. The second version of the chatbot is configured to trigger other skills besides the fallback skill for at least a portion of the conversations in which the first version of the chatbot triggered the fallback skill. New conversation sessions are mapped to the second version of the chatbot while the set of conversation sessions the first version of the chatbot is engaged in are still mapped to the first version of the chatbot.