The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 18, 2025
Filed:
Jul. 15, 2019
Bank of America Corporation, Charlotte, NC (US);
Viju Kothuvatiparambil, Plano, TX (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
A system for determining intents associated with human utterances at a voice response system is provided. The system may involve a machine learning classifier and a deep learning classifier. The machine learning classifier may receive labeled training data. The labeled training data may be sample utterances. Each sample utterance may be assigned an intent. The intent may be the label of the utterance. The intent may be included in a predefined plurality of intents. The machine learning classifier may include a feature engineering and extraction module. The feature engineering and extraction module may identify features specific to each intent. The machine learning classifier may label previously unlabeled utterances received in a production environment. The newly labeled utterances received in the production environment may be used as training data to train a deep learning classifier. After being trained, the deep learning classifier may receive and label previously unlabeled utterances.