The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 11, 2025
Filed:
Oct. 30, 2023
Chengdu Qinchuan Iot Technology Co., Ltd., Sichuan, CN;
CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD., Chengdu, CN;
Abstract
The embodiment of the present disclosure provides a method for smart gas personalized feedback service and an Internet of things (IoT) system thereof. The method is implemented based on a smart gas management platform. The method includes: receiving a call message of a target customer through a call center, and a content of the call message being related to a gas business; determining a service category corresponding to the call message based on the call message, and determining a feedback mode; in response to the feedback mode being manual feedback, determining a target operator through the call center to feed back a call of the target customer; and in response to the feedback mode being automatic feedback, determining, using a knowledge map, a feedback content through the call center based on the service category corresponding to the call message, and sending the feedback content to the target customer.