The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 11, 2025
Filed:
Sep. 25, 2023
Bank of America Corporation, Charlotte, NC (US);
Sanjeeva Karna Kammara, Hyderabad, IN;
Venkatrao Meenavalli, Hyderabad, IN;
John Dinakar Iruvanti, Telegana, IN;
Bank of America Corporation, Charlotte, NC (US);
Abstract
A real-time process for establishing and reestablishing virtual reality (VR) sessions between automated agent and a customer with customer VR equipment without losing session context after a connection loss is disclosed. VR sessions are dynamically created/recreated using artificial intelligence/machine learning (AI/ML) for engaging virtual agents and customers. Real-time capturing and processing of the VR interaction is captured for session context and stored via blockchain ledgers for secure tracking. VR session connectivity is monitored in real-time. If any anomaly or interruption occurs, retry notifications are sent to establish a second session. Prior session context is used for the second VR session to allow the virtual agent and customer interaction to continue without loss of context.