The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 11, 2025
Filed:
Nov. 23, 2021
Wells Fargo Bank, N.a., San Francisco, CA (US);
Abhishek Kumar, Bangalore, IN;
Amit Agarwal, Bangalore, IN;
Dipanjan Deb, Bangalore, IN;
Naveen Gururaja Yeri, Bangalore, IN;
Wells Fargo Bank, N.A., San Francisco, CA (US);
Abstract
Techniques are described for generating a set of emotion factor values using one or more machine learning models for customer communications. For example, a computing system includes one or more processors in communication with a memory. The one or more processors are configured to receive communication data of a current communication associated with a customer, apply the communication data to an emotion-based indexer as input wherein the emotion-based indexer includes a set of machine-learning models for a set of emotion factors, generate as output from the emotion-based indexer a set of emotion factor values for the current communication wherein each emotion factor value indicates the measure of a particular emotion factor in the current communication, apply the set of emotion factor values to an emotion classification model, and classify the current communication into an emotion state based on the set of emotion factor values.