The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 11, 2025
Filed:
Feb. 06, 2019
Nippon Telegraph and Telephone Corporation, Tokyo, JP;
NIPPON TELEGRAPH AND TELEPHONE CORPORATION, Tokyo, JP;
Abstract
A FAQ maintenance support deviceincludes a question determining unitto extract determined question items determined as question items of a customer, from contents of an inquiry from the customer and a response to the customer; a query log extracting unitto extract search queries, which corresponds to the question items of the customer stored in a FAQ search system and have been determined such that all FAQ as search results for the search query are useless for the customer; and a maintenance question candidate extracting unitto perform clustering with elements of question items of FAQ registered in the FAQ search system, the determined question items, and the search queries, and based on the clustering result, extract a candidate question item of FAQ to be maintained, and thereby, maintenance such as addition and deletion of FAQ can be performed easily.