The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 04, 2025
Filed:
Dec. 13, 2022
Applicant:
Liveperson, Inc., New York, NY (US);
Inventor:
Jeffrey Salter, Marietta, GA (US);
Assignee:
LIVEPERSON, INC., New York, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/42 (2006.01); G06F 40/30 (2020.01); G06N 20/00 (2019.01); H04M 3/493 (2006.01); H04M 3/523 (2006.01); H04W 4/14 (2009.01);
U.S. Cl.
CPC ...
H04M 3/42382 (2013.01); G06F 40/30 (2020.01); G06N 20/00 (2019.01); H04M 3/4936 (2013.01); H04M 3/5232 (2013.01); H04W 4/14 (2013.01);
Abstract
A network device (e.g., a user's mobile phone) may be used to make a telephone call to a landline telephone associated with a client device (e.g., a business's device). If the telephone call is terminated, either the network device or the client device may generate a text message to the other and establish a communication session. The client device may present a variety of options to the network device of service requests that may be completed by text message. The network device may transmit the service request and the service request may be fulfilled by the client.