The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 04, 2025
Filed:
Jul. 31, 2023
Intuit Inc., Mountain View, CA (US);
Nitzan Gado, Petah Tikva, IL;
Adi Shalev, Hertzliya, IL;
Talia Tron, Petah Tikva, IL;
Noa Haas, Petah Tikva, IL;
Oren Dar, Petah Tikva, IL;
Rami Cohen, Petah Tikva, IL;
Intuit Inc., Mountain View, CA (US);
Abstract
A method classifies feedback from transcripts. The method includes receiving an utterance from a transcript from a communication session and processing the utterance with a classifier model to identify a topic label for the utterance. The classifier model is trained to identify topic labels for training utterances. The topic labels correspond to topics of clusters of the training utterances. The training utterances are selected using attention values for the training utterances and clustered using encoder values for the utterances. The method further includes routing the communication session using the topic label for the utterance.