The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 21, 2025
Filed:
Feb. 08, 2021
Nice Ltd., Ra'anana, IL;
Onkar Dhananjay Hingne, Pune, IN;
Yuvraj Amrutrao Sawant, Pune, IN;
Mohin Nadaf, Solapur, IN;
Sujoy D. Datta, Pune, IN;
NICE LTD., Ra'anana, IL;
Abstract
A system is provided for a cloud computing environment that is adapted to perform data processing and tracking of agent data between cloud computing tenants. The system includes a processor and a computer readable medium operably coupled thereto, to perform operations which include determining a unique identifier (ID) for an agent of the cloud computing tenants, accumulating, over a time period, agent data for the agent, refining the agent data to curated data views for the agent data based on a plurality of aggregate reports for each of a plurality of KPIs in the agent data, determining a batch processing job for the refined agent data, calculating, using the batch processing job, a base asset value (BAV) score for the agent, and updating a profile for the agent associated with the unique ID based on the calculated BAV score.