The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 14, 2025
Filed:
Dec. 18, 2020
W.w. Grainger, Inc., Lake Forest, IL (US);
Geoffry A. Westphal, Evanston, IL (US);
Erwin Cruz, Hoffman Estates, IL (US);
Ketoki Peterson, Lake Forest, IL (US);
W.W. GRAINGER, INC., Lake Forest, IL (US);
Abstract
A method and system for conducting a service center call with a visual search. The method and system include hosting an electronic database of item information and user information, providing a user interface for allowing a user to obtain image data and initiate a customer service call including the image data. Upon receipt a visual search is conducted with the image data to determine relevant item information and the service call request is routed to a service agent along with the relevant item information for display and conducting the service call.