The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 14, 2025
Filed:
Aug. 16, 2019
Motorola Solutions, Inc., Chicago, IL (US);
Mateusz Smetek, Kwasniow Gorny, PL;
Elwira Nowiszewska, Kamienna Gora, PL;
Jakub Halun, Cracow, PL;
Grzegorz Kaplita, Rzeszow, PL;
Pawel Jurzak, Cracow, PL;
Michal Janda, Cracow, PL;
Wojciech Kucharski, Jaworzno, PL;
Wojciech Czyrnek, Cracow, PL;
MOTOROLA SOLUTIONS, INC., Chicago, IL (US);
Abstract
A device, system and method for selecting calls for forwarding to a communication device is provided. An automated call-answering device answers a plurality of calls associated with an incident. The device assigns, to the plurality of calls, questions associated with the incident, each of the questions assigned to at least two of the plurality of calls. The device asks the questions on the plurality of calls, as assigned. The device receives answers to the questions. The device selects a call to be forwarded to a communication device operated by a human user, the call selected from a group of the plurality of calls where one or more consistent answers were received in response to a given question, the call further selected based on voice attributes of callers in the group of the plurality of calls. The device forwards, to the communication device, the call as selected.