The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 14, 2025
Filed:
Aug. 12, 2022
Yohana Llc, Palo Alto, CA (US);
Yoky Matsuoka, Los Altos Hills, CA (US);
Defne Civelekoglu, Berkeley, CA (US);
Gwendolyn W. van der Linden, Redwood City, CA (US);
Nitin Viswanathan, San Francisco, CA (US);
David L Warner, Woodside, CA (US);
Lingyun Liu, Sunnyvale, CA (US);
Benjamin Deming, Campbell, CA (US);
Sean Paterson, Mountain View, CA (US);
Yohana LLC, Palo Alto, CA (US);
Abstract
Systems and methods for implementing a representative support system in a task determination system are provided. The task determination system automatically receives in real-time a set of messages between a member and a representative as these messages are exchanged. The set of messages correspond to a set of proposals associated with a task. The task determination system automatically identifying a selection of a proposal from the set of proposals based on an analysis of the set of messages. Based on the selection, the task determination system generates a set of proposal tasks and processes communications associated with these proposal tasks to monitor performance of these proposal tasks for completion of the task.