The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 14, 2025
Filed:
Sep. 29, 2022
Atlassian Pty Ltd., Sydney, AU;
Atlassian Us, Inc., San Francisco, CA (US);
Rahul Gupta, Telangana, IN;
Basak Meral, Ankara, TR;
Batuhan Kama, Ankara, TR;
Gokce Erdogan, Istanbul, TR;
Atlassian PTY Ltd, Sydney, AU;
Atlassian US, Inc., San Francisco, CA (US);
Abstract
Embodiments provide a user-defined external support request routing platform for routing a client support request initiated by a client computing device associated with an external communications platform. Embodiments also include receiving a support communications integration definition object comprising an external communications platform type identifier, an external communications platform provider identifier, an external communications platform address, and an external communications platform credential. In response to receiving the support communications integration definition object, embodiments update a support communications platform integration associated with an external communications support request routing system. Embodiments also include parsing a client support request to identify support routing data and determining a designated external communications platform address and a designated external communications platform credential from the support communications platform integration based on the support routing data. Embodiments also include causing output of the client support request to the designated external communications platform address and initiating a client support session.