The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 14, 2025
Filed:
Apr. 29, 2021
Bank of America Corporation, Charlotte, NC (US);
Ramakrishna R. Yannam, The Colony, TX (US);
Priyank R. Shah, Plano, TX (US);
Emad Noorizadeh, Plano, TX (US);
Castigliana Cimpian, San Francisco, CA (US);
Sushil Golani, Charlotte, NC (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Methods and apparatus for parallel intent processing at a network of chatbots may be provided. A query may be received at a user interface. The query may be transmitted to multiple chatbots at the same time. Each chatbot may identify an intent for the query. Each chatbot may also identify a percentage of accuracy that the chatbot considers that the intent corresponds to the query. The chatbots may present the intents to the user interface. The user interface may rank the intents. The user interface may display the ranked intents to the user. The user interface may receive an intent selection from the user. The user interface may direct the user to the chatbot that identified the selected intent.