Automated predictive response computing platform implementing adaptive data flow sets to exchange data via an omnichannel electronic communication channel independent of data source

Abstract

Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to implement automated responses to data representing electronic messages, among other things, and, more specifically, to a computing and data platform that implements logic to facilitate implementation of an automated predictive response computing system independent of electronic communication channel or linguistic language of an electronic message payload, the automated predictive response computing system being configured to implement, for example, adaptive data flow sets to automatically adapt a flow of responses responsive to, for example, classification of an electronic message. In some examples, a method may include detecting data representing one or more electronic messages, extracting features, identifying data representing intent-related data and data representing one or more entity attributes, and generating data as a reply as a function of intent-related data and one or more entity attributes.