The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 07, 2025
Filed:
Oct. 17, 2022
Applicant:
Arris Enterprises Llc, Suwanee, GA (US);
Inventors:
Assignee:
ARRIS Enterprises LLC, Horsham, PA (US);
Primary Examiner:
Int. Cl.
CPC ...
H04N 21/4425 (2011.01); G06F 3/16 (2006.01); H04N 21/41 (2011.01); H04N 21/422 (2011.01);
U.S. Cl.
CPC ...
H04N 21/4425 (2013.01); G06F 3/167 (2013.01); H04N 21/41265 (2020.08); H04N 21/4221 (2013.01);
Abstract
A method and system are disclosed for capturing observations of customer-premise equipment or customer-provided equipment (CPE) devices. The method includes reporting a problem detect by a user during use of a customer-premise equipment or customer-provided equipment (CPE) device with one or more specific buttons on a remote controller; and entering the problem into a log with a timestamp.