The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 31, 2024
Filed:
Jan. 23, 2018
Siemens Aktiengesellschaft, Munich, DE;
Bernt Andrassy, Munich, DE;
Pankaj Gupta, Munich, DE;
Siemens Aktiengesellschaft, Munich, DE;
Abstract
Provided is a ticketing system adapted to retrieve a recommendation from a knowledge database in response to a received query, the ticketing system including a processor adapted to perform semantic similarity learning in textual description pairs by calculating similarity scores for similarities between the received query and tickets stored in the knowledge database of the ticketing system, wherein each textual description pair includes a textual description of the received query and a textual description of a ticket of a plurality of tickets stored in the knowledge database of the ticketing system, wherein the ticket having the maximum similarity score is identified and a solution of the identified ticket is output as the retrieved recommendation for the received query by the ticketing system.