The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 31, 2024
Filed:
Jul. 30, 2021
Intuit Inc., Mountain View, CA (US);
Intuit Inc., Mountain View, CA (US);
Abstract
Certain aspects of the present disclosure provide techniques for detecting sentences that are utterances by an agent indicating an intent to poach a customer. According to certain embodiments, a language model is trained using query sentences that are confirmed to be sentences used in poaching a customer, to identify semantically similar sentences in a corpus. These semantically similar sentences are then used as base sentences for comparison to sentences in a transcript. Sentences of the transcript that are found to be semantically similar to one or more base sentences are provided to a user device for review and confirmation that the similar sentence was generated by an agent in an attempt to poach a customer.