The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 24, 2024
Filed:
Oct. 08, 2021
Accenture Global Solutions Limited, Dublin, IE;
Anwitha Paruchuri, San Jose, CA (US);
Guanglei Xiong, Pleasanton, CA (US);
Lan Guan, Johns Creek, GA (US);
Jayashree Subrahmonia, San Jose, CA (US);
Yuan He, Los Angeles, CA (US);
Louise Noreen Barrere, Torrance, CA (US);
ACCENTURE GLOBAL SOLUTIONS LIMITED, Dublin, IE;
Abstract
A system and method for lead conversion using conversational virtual avatar is disclosed. System comprising processor causes Conversation Virtual Avatar Platform (CVAP) to receive, for first entity, from lead prioritization engine, leads applicable to first entity via lead repository based on scores associated with respective leads. Processor causes CVAP to receive, through conversation management engine (CME) configured in CVAP, from leads, responses to questions pertaining to product attributes and information pertaining to lead. The processor causes CVAP to process responses to determine action and/or state, which includes whether to issue additional product-attribute based questions through Virtual Avatar (VA) using Response To Motion Module (RTME) or to, through recommender engine that uses recommendation model, in real-time, recommend products associated with first entity to respective at least one lead based on any or combination of responses received from lead, information pertaining to lead, and products ordered by entities similar to lead.