The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 24, 2024
Filed:
Feb. 09, 2022
Bank of America Corporation, Charlotte, NC (US);
Syed Najumudeen, Telengana, IN;
Louis Roshan Peries, Tamil Nadu, IN;
Riejesh Abhirami Kumar, Tamil Nadu, IN;
Bank of America Corporation, Charlotte, NC (US);
Abstract
A system for processing service requests associated with an enterprise's systems and applications is described. A service request may comprise a text input from an end-user. A machine learning algorithm may be employed to determine a search string corresponding to the text input. The search string may be used to determine one or more documents, which may then be analyzed using a neural network to determine a most relevant document. A natural language processing (NLP) algorithm may then be used to process the document and provide a response to the service request.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile