The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 10, 2024
Filed:
May. 26, 2023
Bank of America Corporation, Charlotte, NC (US);
BANK OF AMERICA CORPORATION, Charlotte, NC (US);
Abstract
Self-orchestration and -management of Automated Teller Machines (ATMs) leveraging the use of extended Reality (XR) amongst support personnel to perform the maintenance/repair. Issues and events required to address the issues are identified at the ATM and a maintenance queue is generated, and subsequently managed, at the ATM that includes an ordered listing of the events and assigned support personnel for each event, along with access credentials for each support personnel. Management of the maintenance queue includes notifying the support personnel of their event assignments of the requisite timing requirements. XR is used to facilitate maintenance and repair in a collaborative and, in some instances simultaneous, manner between remote and onsite support personnel. Various different XR operational modes are implemented to assist support personnel in accomplishing the assigned events without the need for extensive training and/or experience.