The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 10, 2024
Filed:
Jul. 31, 2020
Dell Products L. P., Round Rock, TX (US);
Lokesh Venugopal, Georgetown, TX (US);
Amit Sawhney, Round Rock, TX (US);
Sachin Jayant Deo, Coquitlam, CA;
Dell Products L.P., Round Rock, TX (US);
Abstract
In some examples, a server may use machine learning to determine, based on service requests associated with multiple computing devices, that a component included in the multiple computing devices is predicted to fail at a particular date. The server may use the machine learning to determine, based on the particular date and an expiration date of a warranty associated with the computing devices, that a customer may initiate a service request on a predicted service date. The machine learning may determine recommended solutions including purchasing an extended warranty, purchasing extended services (e.g., on-site service), purchasing a depot clinic service, or trading in the multiple computing devices for newer computing devices. In response to receiving a purchase order to purchase at least one of the recommended solutions, the server may initiate at least one of the recommended solutions.