The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 03, 2024
Filed:
Jan. 06, 2022
Cvs Pharmacy, Inc., Woonsocket, RI (US);
Matthew A. Churgin, Lansing, MI (US);
Shashank Goswami, Jersey City, NJ (US);
Sheikh Sadid Al Hasan, Weymouth, MA (US);
Tien-Yu Hsin, Allston, MA (US);
Prasad Telukuntla, Fremont, CA (US);
Szu-Min Yu, Brooklyn, NY (US);
CVS Pharmacy, Inc., Woonsocket, RI (US);
Abstract
A system and method for audio processing using artificial intelligence during a voice interaction is configured to improve early identification of disease and case management of a diagnosed member in a healthcare system. Audio data is generated from a voice call between customer service representative (CSR) of the healthcare system and then processed by one or more of a speech-to-text recognition model, a topic detection model, a speaker recognition model, a tone model, an intent identifier, and a sentiment identifier. Then the output of the audio processing is used to detect a condition and automatically perform an action.