The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 26, 2024
Filed:
Feb. 22, 2022
Uipco, Llc, San Antonio, TX (US);
Yevgeniy Viatcheslavovich Khmelev, San Antonio, TX (US);
Robert Andrew Massie, San Antonio, TX (US);
David Campbell, San Antonio, TX (US);
Gregory Brian Meyer, San Antonio, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
A method and system of providing customer-specific information and guidance to support agents during calls with customers. The information includes a summary of in-app activity by the customer prior to the call between the customer and a support agent. The method includes receiving and storing the in-app activity in an activity record associated with the customer's account. The activity record is retrieved in response to a communication session being initiated or occurring between the customer and support agent and presented to the support agent in order to facilitate the conversation and expedite the resolution process.