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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 12148002 B1

PDFFull Text
Date of Patent:
Nov. 19, 2024

Filed:

Apr. 15, 2021

Automatic after call survey and campaign-based customer feedback collection platform

Applicant:

Onepin, Inc., Westborough, MA (US);

Inventors:

Feyzi Celik, Hopkinton, MA (US);

Marcin Nowak, Westborough, MA (US);

Assignee:

OnePIN, Inc., Westborough, MA (US);

Attorneys:

Giordano Law LLC

David A. Giordano

Primary Examiner:

Allison M Robinson

Int. Cl.
CPC ...
G06Q 30/0203 (2023.01); G06F 9/54 (2006.01); G06F 16/958 (2019.01); G06Q 30/01 (2023.01); G06Q 30/0201 (2023.01); G06Q 30/0207 (2023.01); G06Q 30/0242 (2023.01); G06Q 30/0251 (2023.01); G06Q 50/00 (2012.01); H04M 1/2757 (2020.01); H04M 1/72406 (2021.01); H04M 1/72448 (2021.01); H04M 3/42 (2006.01); H04M 3/493 (2006.01); H04M 7/00 (2006.01); H04M 15/00 (2006.01); H04W 4/14 (2009.01); H04W 4/16 (2009.01); H04W 4/60 (2018.01); H04W 8/18 (2009.01); H04W 8/26 (2009.01); G06F 16/955 (2019.01); G06Q 30/016 (2023.01); H04M 1/72445 (2021.01); H04W 4/00 (2018.01); H04W 4/21 (2018.01);
U.S. Cl.
CPC ...
G06Q 30/0251 (2013.01); G06F 9/542 (2013.01); G06F 16/972 (2019.01); G06Q 30/01 (2013.01); G06Q 30/0201 (2013.01); G06Q 30/0203 (2013.01); G06Q 30/0207 (2013.01); G06Q 30/0245 (2013.01); G06Q 30/0267 (2013.01); G06Q 50/01 (2013.01); H04M 1/2757 (2020.01); H04M 1/72406 (2021.01); H04M 1/72448 (2021.01); H04M 3/42059 (2013.01); H04M 3/42102 (2013.01); H04M 3/42153 (2013.01); H04M 3/42195 (2013.01); H04M 3/42357 (2013.01); H04M 3/42365 (2013.01); H04M 3/4931 (2013.01); H04M 7/0042 (2013.01); H04M 15/58 (2013.01); H04M 15/62 (2013.01); H04M 15/705 (2013.01); H04M 15/735 (2013.01); H04M 15/7556 (2013.01); H04M 15/80 (2013.01); H04M 15/84 (2013.01); H04M 15/844 (2013.01); H04M 15/848 (2013.01); H04M 15/852 (2013.01); H04M 15/856 (2013.01); H04W 4/14 (2013.01); H04W 4/16 (2013.01); H04W 4/60 (2018.02); H04W 8/18 (2013.01); H04W 8/26 (2013.01); G06F 16/955 (2019.01); G06Q 30/016 (2013.01); H04M 1/72445 (2021.01); H04M 2203/651 (2013.01); H04M 2203/655 (2013.01); H04M 2215/8158 (2013.01); H04W 4/00 (2013.01); H04W 4/21 (2018.02);
Abstract

This disclosure provides systems, methods, services, and platforms for automatically prompting a user of a mobile device to send feedback after a triggering event. This disclosure enables Mobile Network Operators to immediately solicit timely feedback from a mobile user after an interaction with the user. When a business, group, or other entity has an active survey campaign, a survey message comprising one or more response options is automatically sent to a mobile device after a triggering event occurs. Based on the user's selected response option, subsequent, follow-up survey messages can be automatically sent to the mobile device.

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