The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 12, 2024
Filed:
Jan. 31, 2022
Walmart Apollo, Llc, Bentonville, AR (US);
Navin Naidu, Dublin, CA (US);
Phani Ram Sayapaneni, Sunnyvale, CA (US);
Ashish Kumar Vishwakarma, Navi Mumbai, IN;
Venkata Naga Vamsi Krishna Nandanavanam, Newark, CA (US);
Shankar Bhargava, Santa Clara, CA (US);
WALMART APOLLO, LLC, Bentonville, AR (US);
Abstract
A system comprising one or more processors and one or more non-transitory computer-readable media storing computing instructions that, when executed on the one or more processors perform: receiving, by a chat bot and from a user, an indication to talk to a live agent; calling, by the chat bot, an automatic call distribution server to initiate a live-agent session for the user; storing metadata for the live-agent session in a distributed table and a distributed queue; pulling, from an automatic call distribution connector, one or more messages from a conversation between the user and the chat bot based on the metadata; and connecting the live agent to the user in the live-agent session, wherein the user communicates with the live agent in the live-agent session through a same interface for the chat bot. Other embodiments are disclosed.