The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 12, 2024
Filed:
Aug. 10, 2023
International Business Machines Corporation, Armonk, NY (US);
Jacob Ryan Jepperson, St. Paul, MN (US);
Melanie Dauber, Oceanside, NY (US);
Jeremy R. Fox, Georgetown, TX (US);
Logan Bailey, Atlanta, GA (US);
Zachary A. Silverstein, Georgetown, TX (US);
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
A method, computer system, and a computer program product are provided for restoring an interrupted communication session. In one embodiment, the methodology comprises obtaining communication interface and network information from a user required to communicate from a user device with another device. The user communication is then captured between a current session using the user device and another device. The context of the captured communication is then determined, and a token is associated with it. The information relating to the current session and its context as well as the associated token are stored. This stored information is used to re-establish a new session when the current session is terminated or interrupted prior to resolution. The new session uses the stored information to reestablish communication at the exact process stage where interruption occurred.