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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 12143276 B1

PDFFull Text
Date of Patent:
Nov. 12, 2024

Filed:

Mar. 23, 2023

Machine learning of pattern category identification for application component tagging and problem resolution

Applicant:

International Business Machines Corporation, Armonk, NY (US);

Inventors:

Mayank Sharma, Bangalore, IN;

Anuj Gupta, Gurgaon, IN;

Gaurav Kumar Arora, Greater Noida West, IN;

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);

Attorney:

CUENOT, FORSYTHE & KIM, LLC

Primary Examiner:

Nam T Tran

Int. Cl.
CPC ...
H04L 41/16 (2022.01); H04L 41/5022 (2022.01); H04L 41/5054 (2022.01); H04L 41/5074 (2022.01);
U.S. Cl.
CPC ...
H04L 41/16 (2013.01); H04L 41/5022 (2013.01); H04L 41/5054 (2013.01); H04L 41/5074 (2013.01);
Abstract

A plurality of tickets can be received. A pattern pertaining to an issue with an application can be determined by at least one artificial neural network. The pattern can be indicated among at least a portion of the plurality of tickets. The portion of the plurality of tickets can be grouped into a group comprising a primary ticket and at least one secondary ticket. Automation steps can be accessed from a database. The automation steps can be implemented to resolve the issue for the primary ticket. Responsive to the resolving the issue by implementing the automation steps from the database for the primary ticket, the secondary ticket can be closed.

Find Patent Forward Citations

Sharma, Mayank. (2024). Machine learning of pattern category identification for application component tagging and problem resolution (U.S. Patent No. 12143276). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12143276

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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