The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 12, 2024
Filed:
Mar. 23, 2023
International Business Machines Corporation, Armonk, NY (US);
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
A plurality of tickets can be received. A pattern pertaining to an issue with an application can be determined by at least one artificial neural network. The pattern can be indicated among at least a portion of the plurality of tickets. The portion of the plurality of tickets can be grouped into a group comprising a primary ticket and at least one secondary ticket. Automation steps can be accessed from a database. The automation steps can be implemented to resolve the issue for the primary ticket. Responsive to the resolving the issue by implementing the automation steps from the database for the primary ticket, the secondary ticket can be closed.