The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 12, 2024
Filed:
Aug. 25, 2022
Uipco, Llc, San Antonio, TX (US);
Justin Dax Haslam, San Antonio, TX (US);
Donnette L. Moncrief Brown, San Antonio, TX (US);
Eric David Schroeder, San Antonio, TX (US);
Ravi Durairaj, San Antonio, TX (US);
Deborah Janette Schulz, San Antonio, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
A method and system of reducing noise associated with telephony-based activities occurring in shared workspaces is provided. An end-user may lower their own voice to a whisper or other less audible or intelligible utterances and submit such low-quality audio signals to an automated speech recognition system via a microphone. The words identified by the automated speech recognition system are provided to a speech synthesizer, and a synthesized audio signal is created artificially that carries the content of the original human-produced utterances. The synthesized audio signal is significantly more audible and intelligible than the original audio signal. The method allows customer support agents to speak at barely audible levels yet be heard clearly by their customers.